Holiday
season is here and wherever you plan to go for your summer
vacation, you want your holiday to run smoothly and free from worry.
Therefore,
why not consider to download Waze or an equivalent map service from the app
store, to ensure you find your destination with ease. Perhaps you want to
consider loading the latest weather app, to be forewarned of the weather
conditions for your holiday. You may even have obtained a calendar of the most
exciting events in the region you are travelling to.
However,
all this will be in vain if something happens to your mobile device and you
find yourself far from home, requiring repairs. Unless of course, it is a
Samsung product, as service assistance for all devices and appliances are
available during holidays - via multiple channels - across the country.
Should
you be staying in one of the major metropolitan areas, you will be able to make
use of Samsung’s cyber-booking facility to quickly book the repair in advance.
Cyber-booking is designed to expedite faster and more effective service and is
available across the Samsung customer service plazas in Johannesburg, Midrand,
Pretoria, Durban, Cape Town and Port Elizabeth.
“By
using this facility, you provide the service centre with early notification,
enabling it to ensure that the relevant parts or spares are in stock by the
time you bring the defective product in. This means that the repair, if
possible, should be done within the hour, so you don’t waste half your holiday
waiting around for your device to be fixed,” says Richard Chetty, Director for
SSA Service at Samsung South Africa.
He
adds that if you are not near one of the major cities, you may still visit the
Samsung website and seek out the service locations nearest to you.
Travel
without concerns knowing that issues with any of your devices can easily be
dealt with. But what do you do if, for example, your fridge experiences problems
while you are away? You certainly don’t want to come home to a freezer full of
spoilt food.
The
answer is quite simple, explains Chetty. “Ensure that your house-sitter or
emergency contact has the details for Samsung support channels, along with the
warranty details for your Samsung appliances. They can then contact us for help
on 0860 726 786.”
There
are a number of options to choose from. They could utilise Samsung’s Online
Chat service, where experts are available to talk the customer through a range
of troubleshooting options. If this service could not assist in resolving the
problem, the agent will then contact the service centre number to log a call
for the customer, in order to provide Samsung’s in-home service. These repairs
will be done free of charge, as long as the product is still within its
warranty.
“Ultimately,
Samsung is committed to breaking down barriers and deliver on our clients’
requirements as speedily as possible, even if they are not at home when these
requirements need to be met. We have a committed service infrastructure in SA,
backed up by multiple support channels. These include phone, e-mail, live chat,
remote service and cyber service. This means that you are able to relax on the
beach, comfortable in the knowledge that Samsung will provide the safety net
for repairs on all your appliances and devices,” concludes Chetty.
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